Warranty Types

3 Years Free Extended Warranty

YCR warrants its Sam4s Cash Registers, Sam4s SPS-2000, 3000 & 4000 Touch Screen terminals for a period of 36 Months from purchase date of ECR/Touch.

Any defects due to faulty materials or manufacture will be repaired FREE OF CHARGE of labour and materials within the warranty period. Misuse, neglect, excessive voltage input, reprogramming and data loss WILL NOT be covered under the warranty.

NB: Batteries, Keyboard and Drawer Units are covered for the first 12 months only.

Warranty Procedure:-

1. Contact YCR Service Department for a Returns Number, quoting Serial number, Make and Model and brief details of the fault.

2. Return the machine back to us, placing a copy of the Returns Number in the box.

3. We will repair or replace the machine and return it back to you.

If you prefer to fill out our online forms Click Here or if you prefer to do via the post, download this PDF below and print out.

Download PDF Form

4 Years Extended On-Site Swap-Out Warranty

YCR offer their Distribution Network a 'Four Year Extended On-Site Swap Out Warranty’ at a one off cost of £25.00 per printer (UK mainland) £35.00 (Highlands & Islands).

The warranty would cover all parts including power supply, thermal or dot head and labour cost. Collection of broken printer from site and delivery of replacement printer is also included.

This warranty applies to SRP-275A/C, SRP-350, SRP-350+ & SRP-770(II) printers for a period of 48 Months from purchase date of registered printer.

Warranty Procedure:-

1. Contact YCR Service Department for a Returns Number, quoting Serial number, Make and Model and brief details of the fault.

2. Return the machine back to us, placing a copy of the Returns Number in the box.

3. We will repair or replace the machine and return it back to you.

If you prefer to fill out our online forms Click Here or if you prefer to do via the post, download this PDF below and print out.

Download PDF Form